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It's all very well writing about the world of business - issues
ranging from customer service and motivation to delegation and
empowerment. But a difficulty arises not only in providing a logical
sequence of steps under each heading, but in putting the main categories
into some sort of order, too.
Let me take you through my thinking, and show you the route I've taken
...
Survival depends on staying ahead of the competition. Think of it as a
Business Bus: if you cruise, you're passed. If you coast backwards,
you're bashed. The only constant is change - you gotta keep moving. Get
your bus on the road to success with the desire to change and advance -
it makes for a healthy, open-ended business design. When you create the
right business design, you create a fast-lane to success. You're gonna
arrive safely and on time. Stick to your schedule and map: meet your
planned deadlines. Share the driving with your colleagues in order to
tackle the long haul - by delegation and empowerment. Delegation
empowers both the staff and you, creating a strong team and leader in
the process; the leader creates a motivated staff. Your trip will be
faster and so much more pleasurable. In turn, the motivated team creates
stronger customer service. Result? Happy passengers. It's a cyclical
upward growth curve. That is, if you get it right ... Think of this book
as your Business Bus driver's manual; it's designed to keep you moving.
Enjoy the trip! |
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